This policy explains how VAYUHELP handles customer details, service history, addresses, provider KYC, chats and platform usage data.
We store details such as name, phone number, saved addresses and service history.
We collect basic verification details from professionals to improve safety and accountability.
Service chats are stored in readable form so bookings, support and quality checks can work properly.
We collect only what we believe is needed to run a home-services platform: helping customers book safely, helping professionals serve reliably, resolving disputes, learning from service patterns and improving product quality.
This Privacy Policy explains how VAAYU SOFTWARE PVT LTD, CIN U70200JH2026PTC027885, collects, uses, stores and shares information through VAYUHELP.
This Policy applies to customers, service professionals, visitors and anyone who uses our website, app experiences, booking flows, support channels or related services.
By using VAYUHELP, you agree that your information may be handled as described here and in any booking-specific notices shown to you.
For customers, we may collect and store name, phone number, email address where provided, saved addresses, service location details, account preferences and communication details.
We store booking history, service requests, assigned professionals, payment references, cancellation records, feedback, ratings, support tickets and service-related notes.
We may collect device, browser, IP address, approximate location, session, referral and usage information to keep the platform secure and improve the service experience.
For service professionals, we do basic KYC and profile verification to support customer safety, operational accountability and fraud prevention.
KYC or onboarding information may include name, phone number, photo, address or service-area details, identity or business verification details, skill information, work experience, payout details and documents or images submitted during onboarding.
KYC checks reduce risk but do not guarantee that every professional, document or service outcome will be error-free. We may re-check or request updated information when required.
We use addresses and location information to show available services, assign nearby professionals, estimate travel, manage bookings, support live updates and resolve service issues.
Customers should provide accurate address and access information. Professionals may receive service-location details needed to perform an accepted booking.
Location data may be approximate or precise depending on the feature used and permissions granted by the user.
Chats, service notes and support conversations are stored in non-encrypted readable form in our systems. This allows VAYUHELP to show conversation history, support active bookings, investigate disputes, monitor quality and improve safety.
Users should not share unnecessary sensitive information in chats. Where images, messages or notes are required for the service, users should share only what is relevant to the booking.
Calls, SMS, WhatsApp messages, push notifications, emails and in-app messages may be used for booking updates, support, verification, payment reminders, safety alerts and service-quality communication.
We may analyze bookings, searches, service histories, support interactions, ratings, chats and platform activity to understand demand patterns, improve matching, detect fraud, improve pricing logic and build better product experiences.
Where we use chat or service data to learn patterns, we aim to anonymize or aggregate user data so that insights are not tied to a directly identifiable customer or professional unless identification is required for safety, support, compliance or fraud prevention.
Anonymized or aggregated data may be used for analytics, service planning, model improvement, operational dashboards, quality measurement and business reporting.
We use information to create accounts, verify users, process bookings, match customers with professionals, manage payments, provide support, send service updates and maintain service records.
We also use information for safety checks, fraud prevention, dispute resolution, professional quality monitoring, service recommendations, product analytics, legal compliance and business operations.
We may personalize the platform based on service history, location, language preference, browsing patterns and previous interactions.
We share customer information with assigned professionals only to the extent needed to perform or coordinate a booking, such as name, phone/contact route, address, service requirement and relevant service notes.
We may share information with payment processors, cloud hosting providers, maps/location providers, messaging services, analytics tools, KYC or verification vendors, support tools and other service providers that help us operate VAYUHELP.
We may disclose information if required by law, court order, regulator request, law-enforcement request, safety concern, fraud investigation, dispute handling or to protect VAYUHELP, users, professionals or the public.
Payments may be processed through third-party payment providers. VAYUHELP may store payment references, order IDs, transaction status, invoices, refund records and limited payment metadata.
We do not intend to store full card numbers or banking credentials on VAYUHELP systems unless a supported payment or payout feature specifically requires regulated handling through an authorized provider.
Provider payout details may be collected and shared with payment or verification partners for payout setup, compliance checks and transaction processing.
We keep customer profiles, addresses, booking history, chats, support records and payment references for as long as needed to operate the platform, support users, resolve disputes, meet legal obligations, prevent fraud and improve services.
Provider KYC and service records may be retained for safety, compliance, fraud prevention, payout, tax, audit and dispute-resolution purposes even after a provider stops using the platform.
Retention periods may vary by data type, legal requirement, operational need and risk context.
We use reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss and alteration.
No internet-based service can be completely secure. Users should protect their account access, keep OTPs private and immediately report suspicious account activity.
Because chats are stored in readable form for operational reasons, users should avoid sending passwords, financial secrets, private documents unrelated to the booking, or other unnecessary sensitive information in chat.
You may update certain profile, address and account details through the platform where those features are available.
You may request access, correction or deletion of certain personal information, subject to identity verification, legal retention needs, fraud prevention, unresolved disputes, payment records and operational requirements.
You can opt out of certain promotional communications where supported, but service, safety, account and transaction messages may still be sent.
VAYUHELP is intended for use by adults who can place and manage household service bookings. Minors should use the platform only through a parent, guardian or responsible adult.
We do not knowingly create accounts for children where we know consent is legally required and has not been provided.
We may update this Privacy Policy as VAYUHELP evolves, legal requirements change, or new features are introduced.
The updated version will be posted on this page with a revised effective date. Continued use of VAYUHELP after an update means the updated Policy applies.
For privacy questions, correction requests or grievances, please contact VAYUHELP support through the platform or official support channels shown on our website or app.
When contacting us, include enough information to identify your account or booking, but do not send passwords, OTPs or unrelated sensitive documents.